Job type: Full-time

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Job content

  • Design and develop capability programs aligned to the Home Claims Strategy
  • 12-month contract opportunity
  • Any location
You will design and develop capability programs aligned to the Home Claims Strategy and Suncorp Capability Framework, with the objective of setting our people up for success now and into the future.

The role will work with key stakeholders, colleagues, and vendors/partners to design, develop, and maintain capability solutions, provide best practice advice on capability programs to raise the quality of learning and workforce capability across Home Claims.

This is a 12-month contract role.

What You’ll Do
  • Work in partnership with the experts across Home Claims to design effective, efficient, and innovative capability programs for our people to deliver the Home Claims strategy now and into the future
  • Embed the organisation values and capabilities across the employee life cycle by working across the business with key stakeholders
  • Drive people performance, culture and engagement, and a Suncorp aligned approach to ongoing growth and learning mindsets
  • Actively introduce outside thinking into the organisation, using research and data insights to identify emerging capability and workforce trends, gaps and then challenging current practices to adapt to these insights
  • Ensure continuous improvement in capability processes and methodologies through ongoing evaluation of processes and capability programs
  • Contribute to team, business and group priorities and drives priorities with a sense of purpose
What You’ll Bring
  • Qualifications relevant to learning and capability program development and delivery
  • Background in financial services
  • Experience in developing learning & capability offerings
  • Knowledge and experience of digital tools and platforms
Our Benefits
  • Discounts of up to 25% on our various Insurance, Banking & Superannuation products
  • Flexible working environment and arrangements; genuine focus on work-life balance
  • Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
  • We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Employee Referral Program ($1000), Facilities for nursing mothers, Years of Service Recognition)
About Suncorp Group

Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes – and deliver it to customers in a way that feels refreshingly simple. Someone who’s naturally empathetic and finds joy and pride in making a genuine difference – because you’ll be doing that.

For over 100 years Suncorp Group has been driven by our guiding Purpose – to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility – to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in banking and insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon. You will be joining an organisation which cares and is proud of our achievements in being recognised for -
  • Money magazine’s Bank of the Year and Business Bank for the fourth consecutive year (2018-2021)
  • Creating our Peace of Mind Package which provides immediate financial relief for customers (2020)
  • Developing our Small Business COVID-19 Relief Package to support our Insurance customers (2020)
  • Member of the RE100 Global Corporate Renewable Energy Initiative (2020)
  • Named an Inclusive Employer by the Diversity Council of Australia (2019-2020)
  • Employer of Choice for Gender Equality for sixth consecutive year (2014-2019)
If this opportunity sounds like the challenge you have been looking for please apply online today.

At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution.

The health and safety of our people, customers and communities is our number one priority. This means that we require all of our new employees to be fully vaccinated against COVID-19. Please speak to us if you have any questions about this based on your individual circumstances.
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Deadline: 01-05-2024

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