Customer Service Export Operations Specialist /French

Job content

ResponsibilitiesThe Export Admin./CSR French Speaking is a key role within the sales structure acting a primary customer interface. They both help field salespeople with some activities as well as they act as sales representatives for specific assigned customers in their territories.Responsibilities

• Pro-actively interacts with Customer and fully understands Voice of Customer
• Receives, corrects, and processes all types of customer orders including complex and/or Export orders (inspection companies, Chamber of Commerce, Embassies, L/C handling, …)
• Export documents creation
• Booking of containers & other Export transports ( Air, Road)
• Coordination with forwarders for customs clearance – sending of customs documents.
• Closely following international customs rules updates and internal Export procedures.
• Coordination with control & certification Companies before shipment
• Serves as a contact between sales, supply chain, demand, logistics, manufacturing staffs and credit department and communicates with customers on activities in those areas.
• Receives, corrects, and processes complex orders shipped between regions or plants.
• Maintains high level of Order Entry Process & System knowledge and actively coaches’ others in the team on this. Provides training to other team members.
• Is responsible for raising credits for rebates based on contracts and special price agreements.
• Processes customer complaints and returns according to Complaint Management process and return policies. Able to identify need for extra information to enable a thorough complaint analysis. Takes primary steps to avoid re-occurrance.
• Performs complex quality control checks and takes subsequent corrective actions.
• Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed. Continuously looks for ways to optimize work processes based on KPI and metrics.
• Pro-actively identifies opportunities for improvement, communicates internally, and participates in improvement initiatives
• Follows desk procedures/policies in compliance with ISO and/or other Quality System requirements including performing Internal spot checks. Understands the requirements of several quality systems (ISO etc.) and operates successfully within those requirements
• Can act as back-up of other CSR positions in the team.
• Proactively supports cash collection activity and resolves open credit issues with customers and issues invoice adjustments and other debits/credits as necessary
• Pro-actively interacts with customers on forecast deviations and reports issues to Sales to ensure customer satisfaction

Qualifications

• Bachelor’s degree or equivalent through experience
• Fluency in English and French is required.
• Proficient in Word and Excel. Good knowledge of SAP. Experience in working with CRM (e.g. Saleforce) would be an asset.
• Ideally 2 years of experience in a customer service, supply chain on logistics department.
• Excellent knowledge of Export process and documentation
• Excellent communications skills, c ustomer focuse, d etailed oriented, t eam player

As an Equal Opportunity Employer, Axalta is committed to a diverse workforcePlease note that Axalta Coating Systems will not accept any candidate profiles sent unrequested and unsolicited by recruiting agencies. Axalta Coating Systems collaborates with preferred providers based on framework agreements and will not pay any fees to recruiting agencies without an agreement. Should Axalta Coating Systems receive a candidate profile form a recruiting agency with which there is no framework agreement, and should the respective candidate be considered or hire, this will not entitle the recruiting agency to claim payment or fees.OverviewAxalta has remained at the forefront of the industry by investing in its innovative solutions. We engineer technologies that protect customer’s products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes . We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions to over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability goals, and we take pride in working with our customers to optimize their businesses and achieve their goals.