Salary: 17.000€ - 19.000€ al año

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ALOHAS is a Barcelona-based fashion-forward brand that uses sustainable production and encourages responsible shopping through an on-demand business model. We adapt to the latest trends by launching monthly drops embracing elevated styles and customers receive their purchased items approximately six to eight weeks later.
Video presentation:

https://www.elle.com/es/moda/tendencias/a33322070/zapatos-sandalias-alohas-firma-espanola-video-elle-inside/

We are looking for a Customer Service Representative, to work for a leading Fashion Brand headquartered in Barcelona during outside office hours, in the envenings and weekends.
The Customer Service Representative will be responsible for providing an excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase our sales.

WHAT YOU WILL DO:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support

YOU WILL BE:

  • Patient and empathic
  • Ability to gain immediate credibility and trust
  • Well organized, reliable, and thorough
  • The ability to work well as part of a team as well as independently
  • First-class written, verbal, and interpersonal skills
  • Data accuracy
  • Attention to detail
  • Native level of English and French or Germany
  • PC and system literate

BENEFITS:

  • Spanish start up: be part of innovation and grow with us!
  • Our team: Young, creative and proactive team, with good communication and a high level of energy!
  • Flexible schedule : Fit it into your routine!
  • Discounts: Our team has special discounts and we do not forget their friends neither!
  • Office: In the heart of the Barcelona, in the Gracia neighborhood where we take care of coffee and fruit
  • Work remotely: Live and work wherever you like!
  • Home office setup : Get a laptop + electronic devices as keyboard, mouse and screen

We take care of the happiness and the professional growth of our workers.

Duración del contrato: 6 meses

Job Types: Full-time, Internship

Salary: 17,000.00€ - 19,000.00€ per year

Language:

  • Native english (Required)

Work Remotely:

  • Yes
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