Customer Service Specialist - English
Location: Barcelona city Barcelona
Category: Consulting / Customer Service
Wallbox is a global company, dedicated to changing the way the world uses energy. We do this by creating smart charging systems that combine innovative technology with outstanding design and manage the communication between vehicle, grid, building, and charger.
Founded in 2015, with headquarters in Barcelona and selling already in over 80+ countries, our mission is to facilitate the adoption of electric vehicles today to make more sustainable use of energy tomorrow. Our talent has no borders - we welcome over 900 Wallboxers from over 45 nationalities in Europe, Asia, and the Americas!
We’re now the first Spanish unicorn listed on the NYSE (WBX) and have been recently named amongst LinkedIn’s top 3 Spanish startups.
In day-to-day life, you will see our core values shining through our Wallboxers. The passion and dedication towards our mission will hit you the moment you walk through our doors - and there’s no feeling like it.
Our journey is not plain sailing - it requires proactive, flexible and top performing individuals who are committed to the world of sustainable mobility. But one thing is for sure - it’s going to be a fun ride!
The question is: are you ready to change the world with us?
About the role:
As a Customer Service Specialist with English you are responsible for the frontend of the call center. You will join an international team and become part of an innovative and forward thinking company.
You will work 40 hours a week with shifts:
Monday – Friday: the shifts change weekly between:
- 08.00 - 17.00
- 11:00 - 20:00
6 months temporary contract with the option to become permanent after this period
- Solve customer cases and issues via info requests, phone calls and emails
- Become an expert in using our ERP system
- Manage after sales with customers: repairs, maintenance etc.
- Dispatch non-solved issues to L2 support & Engineering
- Dispatch issues with Operations, Quality and Logistics as well as the Sales Team.
- Provide internal feedback for improvements
- Test hardware and software before market launch
- Attract new customer and share data with the Sales team
- Provide training for new colleagues
- Have a high affinity to the technology industry
- Familiarise quickly with the new topics
- Enjoy working in a team and with customers
- Flexible, start-up mindset
- Solutions driven and ability to provide clear explanation to the customer
- Have customer oriented mind-set and willingness to provide the best service
- Experience in Customer Service and/or Digital Industry is a plus
- Native level of English and high level of Spanish
- First class private health insurance after your first month at Wallbox
- Online group training sessions twice a week & other out of office activities
- Use one of our EVs for a weekend and/or a week (car sharing) and test our products in your home (beta testing) to become a valuable source of feedback
- Free online language classes (Spanish & English) twice a week
- Flexible compensation valid for restaurants & food delivery apps, transportation, childcare, and learning & development.
- Hundreds of discounts in different brands & services with our Wallbox Circle benefits platform
- Car discounts & special advantages if you choose an EV!
- Smartpoint for all your online orders & services at our offices
- Free coffee & soft drinks to fuel those tough Monday mornings
- Variety of breakfast and lunch dishes, everyday, at a discounted price at our canteen
- Learn and grow in a company of over 45 nationalities and counting!
- No suits! Unless it’s Carnival or Halloween
Please submit your CV in English
- At Wallbox, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.
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