Customer Success Associate

Job content

Our client is a rapidly expanding SaaS business, offering world-leading math software for elementary school age students. We have customers in 50+ countries globally and we’re rapidly scaling our team globally, to bring the benefits of the firm to the 450 million elementary students worldwide.

THE ROLE

Our Sales/Customer Success team is responsible for ongoing relationships with our existing customers in Spain, driving up customer satisfaction and maximising retention. We are looking for a highly motivated individual, with a clear passion for building a high growth startup, to join this growing team.

Over time, success in the role will open opportunities to take on more responsibility within Spain, or internationally.

RESPONSIBILITIES

• Training and Support. Proactively provide training and support to our customers, to ensure they can use the full feature set of Matitic
• Engagement. Manage programs across the region to drive up usage, engagement and customer satisfaction.
• Renewals. Lead our renewals process in the region, with a goal of maximising revenue and annual retention.
• Run a full sales cycle and close new business to consistently exceed quota
• Develop and execute against a strategic plan that leads to the creation and maintenance of a robust sales pipeline, driving new business with untapped customers.
• Create & articulate compelling value propositions around the firm
• Collaborative with our worldwide sales teams to develop best practices

REQUIREMENTS

• 1+ years’ experience running a full sales cycle and closing business, in the tech or education sectors, with proven measurable results
• 1+ years’ experience in customer success, with proven measurable results
• Strong consultative sales skills and exceptional closing experience with a can do attitude
• High-level of proficiency in Spanish and English languages, both written and spoken.
• Knowledge of Catalan or Basque languages will be an advantage
• Knowledge of other European languages is a plus
• Collaboration on a day to day basis with our sales and marketing teams to drive process improvements
• High energy, motivated and driven to succeed

BENEFITS

• 30,000 to 35,000 yearly salary plus uncapped commission.
• Award-winning leadership: Our founder and leadership team successfully built and exited multiple high-growth tech businesses
• A great team and working environment in city-center location
• Exposure to a high growth tech business, rapidly expanding globally.