Customer Success Associate


View: 106

Location: Bilbao Vizcaya

Category: Other


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Our client is a rapidly expanding SaaS business, offering world-leading math software for elementary school age students. We have customers in 50+ countries globally and we’re rapidly scaling our team globally, to bring the benefits of the firm to the 450 million elementary students worldwide.


Our Sales/Customer Success team is responsible for ongoing relationships with our existing customers in Spain, driving up customer satisfaction and maximising retention. We are looking for a highly motivated individual, with a clear passion for building a high growth startup, to join this growing team.

Over time, success in the role will open opportunities to take on more responsibility within Spain, or internationally.


  • Training and Support. Proactively provide training and support to our customers, to ensure they can use the full feature set of Matitic
  • Engagement. Manage programs across the region to drive up usage, engagement and customer satisfaction.
  • Renewals. Lead our renewals process in the region, with a goal of maximising revenue and annual retention.
  • Run a full sales cycle and close new business to consistently exceed quota
  • Develop and execute against a strategic plan that leads to the creation and maintenance of a robust sales pipeline, driving new business with untapped customers.
  • Create & articulate compelling value propositions around the firm
  • Collaborative with our worldwide sales teams to develop best practices


  • 1+ years’ experience running a full sales cycle and closing business, in the tech or education sectors, with proven measurable results
  • 1+ years’ experience in customer success, with proven measurable results
  • Strong consultative sales skills and exceptional closing experience with a can do attitude
  • High-level of proficiency in Spanish and English languages, both written and spoken.
  • Knowledge of Catalan or Basque languages will be an advantage
  • Knowledge of other European languages is a plus
  • Collaboration on a day to day basis with our sales and marketing teams to drive process improvements
  • High energy, motivated and driven to succeed


  • 30,000 to 35,000 yearly salary plus uncapped commission.
  • Award-winning leadership: Our founder and leadership team successfully built and exited multiple high-growth tech businesses
  • A great team and working environment in city-center location
  • Exposure to a high growth tech business, rapidly expanding globally.
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