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As part of the Performance Management team within Operations, the “Data Analyst - Business Intelligence” is responsible for providing an accurate and comprehensive visibility of Operations performance to business owners, including Activity, Quality and Productivity indicators.
He/she will enable all stakeholders to make better and quicker decisions and thus ultimately improve the Operations´ performance as well as employee engagement.
This role reports to the Head of Performance Management and has a high exposure to senior management and the headquarter, providing multiple career advancement opportunities, in Spain and abroad.

  • Identify, collect and analyse the needs in terms of KPIs and dashboards required by the business stakeholders; including call center leaders, management as well as other functions and headquarter.
  • Develop a framework to methodically and qualitatively collect/store raw data from different sources, transform it into agreed upon KPIs, displayed into comprehensive regular dashboards at different frequencies (daily to monthly) and levels of granularity (individual to dpt.);
  • Monitor and analyse performance trends or patterns and proactively deliver alerts and actionable insights to relevant decision-makers.
  • Work closely with the headquarter team to ensure a successful local implementation of the global business intelligence tool (Microstrategy-based).
  • Support business owners in preparing performance review presentations and act as a point of contact for the Headquarter to provide additional /ad-hoc KPI and analysis under agreed deadlines.
  • Document the business intelligence operating procedure, to be continuously updated/improved based on process evolutions and feedback from internal customers.
  • Collaborate and share best practices with team members, and undertake any additional task as required by the hierarchy.
  • College degree in Computer Science, Engineering, Mathematics/Applied Statistics, Finance or a related field
  • Minimum 3-5 years’ experience as a data analysis/scientist /engineer, in a customer focused and performance-driven organization.
  • Advanced Excel /VBA and analytical skills. Experience in using query languages such as SQL
  • Good command of English
  • Team player and integrity. Self-starter with growth mindset and “make it happen” attitude.
(valued):
  • Experience with BI tool such as Microstrategy, Tableau, Power BI, Business Objects, Cognos, Qlikview, Klipfolio, etc.
  • Knowledge of programming languages such as Python, R, JavaScript, C#/C/C++, etc.
  • Previous experience in business intelligence consultancy and/or BPO industry
  • Advanced Powerpoint skills
Allianz Partners is a world leader in B2B2C insurance and assistance,specializing in the areas of international health & life, automotive, assistance and travel insurance. Operating in over 76 countries, Allianz Partners offers global solutions that are redefining help, going beyond traditional insurance to help and protect customers wherever they are and whenever they need it. Our innovative experts deliver future-ready, high-tech, high-touch products and services through four commercial brands: Allianz Assistance, Allianz Care, Allianz Automotive and Allianz Travel. We have over 19,000 employees who handle more than 54 million cases each year, motivated to go the extra mile to help customers and employees around the world. If this sounds like you, come and join us!
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