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Job content

Do you want to join a growing team? An interesting and varied job is waiting for you in our Customer Service Center in Barcelona. Calls for help of our customer’s members and customers, when traveling abroad, are received here.

Do you have passion for people? You will offer remote assistance, mediating and organizing any required medical assistance. Provide information over the phone, share your know-how and experience while taking care of the members and insured clients in need and keep calm in any call situation.

You have an interest and ability to learn as well as the ability to understand medical issues and express them in a layman s way.

Your day to day

  • Respond to incoming calls, take data, advice and inform members and clients
  • Perform outbound contacts to mediate or organize, as needed, medical assistance (contacts with hospitals/doctors, providers, etc.)
  • Support and collaborate in the medical cost containment process
  • Back Office activities
  • Participate to ensure achievement of the operational goals (KPI, productivity, Quality Management, etc.)
  • Support in case of in-house projects

Your profile

  • You are fluent in German, Italian and English
  • You bring willingness for flexible shift working (public holidays, weekends)
  • You enjoy the contact with people, have strong communication skills and empathy
  • You are comfortable in conflict resolution
  • You are a team-player and demonstrate good organizational and prioritization skills
  • You are open to learn in continuing training opportunities

We offer

  • Structured and paid training period during a couple of weeks
  • Varied activity, ongoing training and development
  • A bunch of great and diverse colleagues
  • A steady job, Permanent Contract (full- or part-time)
  • Competitive Salary, Benefits
  • Possibility to participate in the for Smart-working/Home-Office Concept

Location

El Prat de Llobregat (Barcelona) - Spain

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