IS/IT Digital Marketing Operations Specialist

Job content

Position Snapshot

Nestlé Global IT Hub, Barcelona

Undefined period of time contract

act. rate 100%

Grade: H

About IT In Nestlé

We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and at the workplace. We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value.

Our Marketing & Sales and eBusiness Department is looking for an IS/IT Digital Marketing Operations Specialist.

Position Summary

Marketing Technology (MarTech) is the group of products used by Nestlé worldwide for data capture, content personalization, consumer support, social media and digital marketing. As Operations Specialist you will be working closely with different product teams, offshore partners and vendors to achieve objectives. You will be coordinating activities needed to provide effective and efficient operational support to Nestle markets and product teams.

Key Responsibilities

• Ensure delivery of efficient and compliant IS/IT operations.
• Oversee support processes including request, incident, problem, knowledge, and event management.
• Ensure IS/IT strategic partners provide required level of service, system performance and system availability.
• Participate in the DevOps lifecycle with an emphasis on continuous improvement and operational excellence.
• Run small-scale agile projects (managed work activities).
• Data analysis of operational processes.
• Use your knowledge of current technology and trends to experiment with new tools and practices.
• Identify automation and self-service opportunities then facilitate implementation with stakeholders.
  
  

What Will Make You Successful

Bachelor’s degree in computer science, information systems, business administration or related field, or equivalent work experience

• 3+ years of experience in IS/IT, preferably working in a DevOps environment.
• Experience in service management principles, compliance and execution.
• Demonstrated experience establishing standard processes and managing performance to achieve key metrics.
• Experience using Service Now or similar IT Service Management products.
• Ability to explain technical concepts and technologies clearly to non-technical audiences.
• Strong problem-solving mindset with a desire for long term improvement and automation.
• Detailed oriented and organized.
• Ability to use data analysis to promote data driven decisions.
• Flexible and adaptable to quick changing environments and technology trends.
• Thinking out-of-the-box to create innovative solutions to achieve objectives.
• Experience working with one or more of the following products is a plus: Salesforce Marketing Cloud, Salesforce Service Cloud, Adobe Campaign, Sprinklr or SAP Consumer Data Cloud.
• Effective communication at different levels in the organization and in English.
• Experience working in a global environment and with virtual teams.
  

Join Us!

Show us that you are an enthusiastic, curious, fast learner and team player person who is used to work with agile practices.

Your ability to be flexible self-motivated and your willingness to deliver on a deadline will set you apart among the other candidates.

Please apply in English at www.nestle.com/jobs.

The Nestlé Group is the world’s largest food and beverage company with 8#8 billion Swiss Francs in sales in 201# It is present in 189 countries around the world, has 413 factories and its 323,000 employees are committed to Nestlé’s purpose of enhancing quality of life and contributing to a healthier future. Nestlé offers a wide portfolio of products and services for people and their pets throughout their lives. Its more than 2000 brands range from global icons like Nescafé or Nespresso to local favourites. Company performance is driven by its Nutrition, Health and Wellness strategy. Nestlé is based in the Swiss town of Vevey where it was founded more than 150 years ago. Learn more about our Group and reasons to join us on www.nestle.com.

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 9#4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we’ll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.