IT Service Manager

Job content

Looking for professional stability?

At Adecco we need to incorporate a IT Service Manager profile for a company located in Tres Cantos

Main functions of the position:

* Identifies IT service or solution related business goals, objectives and needs of the business environment.

* Implements process standards and policies and is responsible for their consistent execution.

* Oversees IT service or solution related performance and delivery indicators.

* May optimize IT service management frameworks for multi-vendor environments.

* Contributes and supports planning, budgeting, design and alignment of service management processes and IT solutions landscapes.

* Advices business accountable management of the unit, in all IT Service & Solution Management related issues.

* Supports customization and the specification of service elements throughout the entire service lifecycle.

* Contributes to the maintenance of all service catalog items and the provisioning of an integrated catalog of infrastructure services.

* Implements programs and procedures for safeguarding data/information security and safety.

* May coordinate relevant unit and integration tests, and communicates with vendors and service providers.

* Manages complex infrastructure solution/service installations or updates.

* Supports or manages change-release processes and implementation of IT security guidelines.

* Identifies IT service or solution problems and seeks resolutions without impact to end user.

* May perform 2nd-level user help desk activities, individual coaching and trainings.

* May contribute to the management of issues through escalation process

* May contribute to the implementation of knowledge management standards by gathering, analyzing, sorting and sharing relevant information.

* Keeps abreast of developments in industry regarding IT Technology & Service and Solution Management

* Typically reports to an IT Manager or Team Leader.

Salario variable

3 years of service Management experience.

· Working knowledge and Experience in Service Management.

· Knowledge in IT Infrastructure, Security Services ( Malware, Anti-virus, cybersecurity ) and Applications

· Strong presentation and communication skills

· Excellent problem solving and critical thinking skills

· Ability to demonstrate commitment to develop, drive, and manage services in a fast paced environment.

· Excellent written and verbal communications skills, having a medium-high English Language Domain/Fluency (Speaking, Reading & Writing), solid ability to present complex issues to multi-level audiences of Stakeholders. Good verbal knowledge of Spanish and/or Portuguese