Position: Mid-Senior level

Job type: Full-time

Loading ...

Job content

Siemens Mobility is a separately managed company of Siemens. As a leader in transport solutions for more than 160 years, Siemens Mobility is constantly innovating its portfolio in its core areas of rolling stock, rail automation and electrification, turnkey systems, intelligent traffic systems as well as related services. With digitalization, Siemens Mobility is enabling mobility operators worldwide to make infrastructure intelligent, increase value sustainably over the entire lifecycle, enhance passenger experience and guarantee availability.

Mobility Management, Turnkey Projects & Electrification, Mainline Transport, Urban Transport and Customer Services. They have the know-how to make road traffic flow more smoothly and quickly, make trains more environmentally friendly and efficient, make train schedules and freight shipments more reliable. We work with our customers to develop optimal solutions to help overcome their challenges.

We are a collaborative, proactive group, learning every day, achieving quality products on time, overcoming challenges and aware of what we contribute to society.

Our Team Leaders are responsible for leading a small team of qualified professionals, acting according to given processes and following agreed operational or technical targets.

We want to join the IT User Experience Team Leader who will drive the effective use of IT services by the users resulting in overall end user satisfaction and productivity improvements.

Main responsabilities

Works towards IT solutions being used effectively by the end-user.

Manages a team of IT User Experience Professionals and or external service providers.

Assists with preparing a designated area for the roll out of new services by ensuring that users understand the reasons and benefits of changes, assess users’ readiness for change. Identifies training requirements.

Supports end-users and coordinates formal trainings during the roll out of new services, informal training and ongoing support for behavioral and cultural change initiatives to help people to use new technologies to be effective and efficient in their work.

Defines end-user requirements and supports their translation into IT demand requirements.

Has a deep knowledge of the responsibility area, through observing and understanding how users in that area work, and what their specific needs are.

Builds relationships with users, delivers communications, engagement and support to users to ensure a successful roll out and utilization of services and systems.

Maintains key-user/IT coordinator communities.

Executes improvements of procedures and processes.

What do we need from you

IT degree

Min. 2 years in IT user support

Quality Improvement and Change Management Methodologies expertise

ITIL V4. Mainly incident and problem management

Valuable experiencia as Team Leader and good knowledge and experience of Siemens businesses and their specific requirements.

The Skills Importan For This Role

Leadership / motivator / facilitator / team develop.

Quality Improvement and Change management methodologies expertise.

Collaboration and Communication across Teams, Departments and Countries .

Strong customer focus orientation

If we all thought the same, we would never think of anything new! That’s why we recruit great minds from all walks of life. We recognize that building a diverse workforce is essential to the success of our business, therefore we encourage applications from a diverse talent pool. We welcome the opportunity to discuss flexibility requirements with our applicants to encourage agile working and innovation. Flexibility is our main benefit. We combine remote and presence work because work-life balance and wellbeing are essential for our teams. We are convinced that stay at home allow us to focus on activities that need more time for concentration and being at the office enhance our creativity collaborating and learning from others.

Siemens aboga por la igualdad de oportunidades entre mujeres y hombres, así como en la Diversidad como fuente de creatividad e innovación. Contar con diferentes tipos de talento y de experiencias nos hace ser más competitivos y estar mejor preparados para responder con éxito a las demandas de la Sociedad. Por ello, valoramos a las candidatas y a los candidatos que reflejen la Diversidad que disfrutamos en nuestra Compañía y animamos la cobertura de puestos por mujeres y hombres en ocupaciones que se encuentren subrepresentadas.

Loading ...
Loading ...

Deadline: 11-03-2024

Click to apply for free candidate


Loading ...
Loading ...


Loading ...
Loading ...