Position: Entry level

Job type: Full-time

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Job content

For our Customer Service Teamwe are looking for a: Junior Customer Service Representative.

Location: Esplugues de Llobregat, Barcelona, Spain

Employment type: permanent, full time position

Duties & Responsibilities:

  • Process incoming customer requests and orders
  • Check the orders against the customer and purchase order agreements
  • Respond to customer product inquiries and satisfaction issues
  • Instruct and liaise with warehouses, plants and forwarders to prepare and arrange the execution of the shipment of goods
  • Create and monitor outbound activities in order to complete the order
  • Invoice timely and accurately
  • Handle complaints and return shipments
  • Interface with and support the sales representatives
  • Maintain, update and file customer files, records and internal documents

The Individual:

  • Previous experience in customer service or similar positions with direct customer interface
  • Fluent in English and Spanish
  • French/German language skills will be a plus
  • Customer and service oriented attitude
  • Experienced in using Microsoft Windows applications and ERP Systems; SAP knowledge will be a plus
  • Excellent communication skills
  • Affinity with administrative activities
  • Team player, multitasking ability
  • Must be able to work in a fast paced environment with complex business scenarios
  • Must be detail oriented and have strong problem solving skills
  • Global export knowledge & experience will be a plus

Salary & Benefits:

Solenis is proud to be an employer that gives equal consideration to all candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

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Deadline: 29-03-2024

Click to apply for free candidate


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