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Job content


: Sales Operations

Primary Location

: Europe-ES-CT-Barcelona
Travel% : None


: Day


: Full-time
Multilingual Customer Service Representative (f/m/d) - 221015

About Us:Gore is a materials science company focused on improving lives through discovery, product innovation and rewarding careers for our Associates.

About the Industry:Saving lives and improving the quality of life for patients is at the core of everything we do. This meaningful work gives purpose to our lives and inspires us to create solutions that make a dif ference in the lives of others. Learn more at gore.com/products/industries

About the Role:We are looking for a dedicated Customer Service Representative (f/m/d) to join our Medical Products team in our office in Barcelona to deliver functionally excellent customer service in different languages.We are looking for a dedicated Customer Service Representative (f/m/d) to join our Medical Products team in our office in Barcelona to deliver functionally excellent customer service in different languages.

  • Responsible for the entire order fulfillment process – receiving and processing orders including emergency orders, using ERP systems
  • Arrange deliveries in cooperation with our European warehouse and processing invoices through liaison with our European Accounting Service Centre
  • Provide our customers with basic product and pricing information. Daily interaction with mainly hospitals and clinics, as well as a variety of internal customers, located across the countries
  • Ability to communicate proficiently in the appropriate language and engage effectively across cultures, as well as adapt to the country specific processes
  • Give input on ways to improve the quality of our business leading to better efficiency and enhanced quality of service

Required Qualifications:

  • 3 years minimum Customer Service experience in an international environment
  • Proactive problem solver with flexibility and the ability to multitask
  • High attention to detail, as well as excellent organizational skills and time managerial skills
  • Ability to manage, organize and prioritize own workload
  • Committed to quality and providing a professional and responsive customer experience, supporting Gore’s business results
  • Open communication, resilient and impact aware
  • Flexibility to work in different teams, depending upon business needs
  • Skilled in working with ERP/IT systems, plus experience of eCommerce solutions is very welcome
  • Fluent in French and English. Another European language preferably Dutch, would be a plus.

To help us fill this position we are collaborating with our external recruitment agency Wodker. When applying for this job, you agree that your application will be shared with that agency, who will get in touch with you directly. Please send us your CV in English.

What We Offer:At Gore, we want our Associates to have fulfilling careers driven by curiosity and commitment. In return, we commit to our Associates by offering comprehensive, competitive rewards in the form of compensation, benefits, and learning and development opportunities. Learn more at gore.com/careers

We believe in the strength of a diverse workforce and inclusive work environment. In support of our values and continued success we are proud of Associates around the world who support an inclusive work environment, strive to reflect the diversity of the communities where we operate, and ensure all Associates and external partners are treated with fairness, dignity and respect.

At Gore we are looking for qualified and motivated individuals. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Our Talent Acquisition Team welcomes your questions at +49 (0)89 4612 2800 or toll-free at +800 4612 2800.


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Deadline: 29-03-2024

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