Position: Mid-Senior level

Job type: Full-time

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Job content

At G + D Mobile Security, leaders in Smartcards and Secure Payment elements, we have a NOC (Network Operation Center) where, combining L1 and L2 service, we provide service to the whole world 24x7, in an eSIM Telecommunications project.

Currently, we are looking for the person who, as NOC Team Lead, coordinating, with the Head of NOC, the Service Desk team (15 pax from L1 and L2), taking care of both team management and the operational part.

Your Responsibilities and day-to-day:

Team Management

  • Lead Team Objectives
  • Weekly Team Meetings
  • Leadership in stressfull situation
  • Ensure adequate staffing for 24/7 operation.
  • Experience in managing large teams through layers and remotely.
  • Handover review

Knowledge Management

  • SOP´s creation and maintenance
  • Maintenance NOC confluence site
  • Dry-Run/Simulations on emergency handling scenarios.
  • Handle ticket process and respond to day-to-day needs.

Communication & Customer SPOC

  • Communication quality control in tickets and emails
  • Customer satisfaction control
  • Interaction with Account Management and Client Engagement Managers.
  • Contract expiration control

Your Skills:

  • University degree in engineering, business, or related field
  • Experience as a NOC Coordinator / Team Lead or service desk team (24x7)
  • Strong verbal and written communications skills, listening and teamwork skills, and effective presentation skills
  • Fluent written and spoken English

What’s great about working with us:

  • Culture: Join a friendly team with different nationalities.
  • Be part of an exciting journey to future-proof the business of an internationally leading, family-owned technology company.
  • Office timetable: M-Th 8.30 – 17.30 and Fri 8.30 – 15.30 (with flexible hours on demand).
  • Social benefits: Continuous training and coaching, private medical insurance, transport ticket, in-house parking.
  • Own canteen: take a break with our breakfast and lunch service: chose between a wild range of menus, salad desk and sandwiches service. Nicely prices!
  • You will be in a talented team: Everyone has a voice to give new ideas and improvements, feel involved on the project.
  • Location: El Prat de Llobregat. Easy communication by public transport o private transport.
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