Senior Service Design Manager

Job Description

Join our Data & Product Services team which leads the vision, execution and implementation of next generation global Digital and Data infrastructure. The scope encompasses the full Strategy & Transformation agenda, leading all Digital and Data product initiatives, and is intended to manifest as components of Data/Digital platforms which enable all business functions at Global scale.

Your mission
As Senior Service Design Manager you will be a compelling designer, facilitator, and storyteller who is able to work through various mediums (digital prototyping tools, presentation design, immersive experience activations, and video) in order to create high-impact deliverables and lead engagement sessions that help business program owners to define the end user experience for the S&T core priorities. You will conceptualize, co-create, design, and present engaging experiences, effectively collaborating with multi-disciplinary teams (product, business, strategy, data & analytics) to deliver value.

Your day to day with us:

• Help the Product Owner in the definition of the high-level concepts & customer value proposition.

• Inspire innovative approaches to design. Leading client-facing meetings and workshops, explaining rationale for design decisions.

• Create, define and demonstrate the interactions for the user flows for a service or product tasks

• Design the frameworks to organize information & help users understand how product or service will work & behave over time

• Collaborate with other Design disciplines to integrate & address user needs and balance them against business, brand and technical goals & needs

• Visualize solutions, usually in the form of models, wireframes, documentation, or prototypes

• Address the service design or solution objectives, as well as consider the fine details of user interaction elements, components, labels & flows that people use to achieve their goals

• Partner closely with front-end developers

• Conceptualize and provides support for the design conceptualization of a Customer Centered Product, infusing user values and defining the user experience considering the entire ecosystem.

• Provide guidance on the product design to make it useful, usable, effective, desirable, and differentiated for both the people and businesses they serve.

• Balance creative and business goals, manage client expectations and ensure delivery meets expectations.

• Maintain and evolve Digital Principles and style guides for creating interactive, user-centric products and ensure all channels live up to these visual standards.

Qualifications/Requirements

What you will need to succeed:

• 8+ yrs experience in specialization such as user experience, design strategy, marketing activation design, interaction design, or visual and content design with willingness to broaden your own skillset into adjacent specializations while refining mastery of primary skillset

• Ability to tackle a diverse and complex set of design challenges and recognize patterns to help develop creative, strategic, and scalable solutions for our client experience and engagement model

• Expert in digital design software and tools including Adobe Creative Suite, Sketch, InVision, AfterEffects, Figma etc

• Proficient in front end web development HTML/JS/CSS and rapid protoyping techniques

• Expert in creating experience maps, user journeys and service blueprints, interaction models, flows, high fidelity wireframes, and UI / visual design

• Master facilitator with proven track record running client engagements, demonstrating excellence in presentation polish, executive presence, and client orientation

• Strong written and verbal communication skills (public speaking, storytelling, presentation building skills)

• Experience working with design systems, components, and extensible assets

• Proven history of delivering results on time, within budget, and with high level of execution

• A creative optimist and self-starter who brings energy and enthusiasm to the work

• Strong organizational skills and attention to detail with the ability to prioritize and manage multiple projects

• Desire to teach others through doing

• CPG industry experience preferred, but not required

What makes us different?

• Hybrid work model & collaborative office experience to enable innovation

• Entrepreneurial environment in leading international company

• Professional growth possibilities & learning opportunities

• Diverse team from over 25 countries

• Variety of benefits to support your physical, emotional and financial wellbeing