Zone IT Solutions Manager


View: 46

Update day: 05-08-2022

Location: Barcelona city Barcelona

Category: Information Technology


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Job content

Company Description

You may not know our name but we can guarantee you know our work – all we do has a positive impact on life, health and the environment. Eurofins is by your side every day, from the food you eat to the medicines you rely on. We work with the biggest companies in the world, making sure the products they supply are safe, their ingredients are authentic and labelling is accurate. With facilities in Europe, the United States and Asia, Eurofins Genomics is an internationally leading provider of DNA sequencing services, genotyping services, DNA synthesis products and bioinformatics services for pharma, diagnostics, food, agriculture, biotechnological and research markets.

Are you our kind of extraordinary?

Our global and diverse network of companies offers a stimulating start-up environment with fast track careers. As a part of Eurofins, you will contribute to making science and innovation happen every day.

Job Description


With over 30 sites across Europe, our BioPharma Product Testing is a complex organization delivering high-level services in a strictly regulated environment. Its IT Solution Manager needs to deal with this complexity creating a high availability, fully compliant and easy to use IT Solutions platform for its 3000 users. Working in a hybrid IT infrastructure and interacting with our development teams and experts in Europe, the US and India, the IT Solution Manager will be responsible for supporting our fast-growing biopharma operations offering state of the art applications to fulfil our business needs.

“Partner” with the business in a true “IT as a Service” environment; provide resilient, best-in-class, cost-efficient IT Services to all ELEs in your Zone;

Responsible to provide IT Solutions services to all ELEs in your Zone: build & run all Zone/Lab dedicated IT Solutions; support the respective IT Service Owner for Global/Zonal instantiated IT Solutions;

Lead the IT transformation program to isolate IT Solutions in your Zone;

Assure compliance of GxP relevant IT solutions;

Harmonize the IT solutions applied across the BPT laboratories in Europe;

Coordinate with the Zone/RBL IT Infra and the Zone/RBL IT Support manager to offer a seamless experience to the IT users;

Install IT governance processes (IT Service Management) for your Zone.


IT Strategy & IT Service Management

· Engage with your RBL / Zone Business Leader to define the IT Strategy for the RBL/Zone; Manage the annual IT budget for your Zone; Support the Zone Business Leader with enrolling of new companies

  • Implement a true “IT as a Service” Model for IT Solutions Services; Act as “Managed IT Service Provider” towards your internal IT customers; build a network & foster a productive relationship with key business leaders;
  • Monitor and Report on IT solutions service quality, as well as customer satisfaction against agreed KPIs and Service Level Agreement (SLA) performance indicators
  • Build and Manage your IT team, distributed over multiple countries/ELEs; Cooperate with the Regional IT Infra/Governance teams; Ensure consistency, Foster collaboration, Promote synergies and share good practices/methodologies across ELEs in your Zone;
  • Build/Provide a portfolio of IT Business Services that meet the business needs at the right level of investment; Plan, organise and manage the Zone IT team to deliver and exceed the contracted SLA performance of the respective IT services

IT Solutions

· together with the Zone Business Leader (co)define the IT Solutions Strategy, priorities, roadmap, etc. for your Zone

  • daily Steer your Zone IT Solutions team to provide best-in-class IT Services to the ELE’s; accountable to run IT Solutions services, projects within budget/time/scope/quality;
  • Subscribe to transversal or dedicated/shared (ITAAG) IT Solutions, and provide L1/L2 Support for instantiated (ITAAG) IT Solutions
  • Ensure Group IT Solutions standards are adhered to;

IT Governance & Transformation Program

· Drive the Transformation program to re-architect & re-engineer IT Infrastructure and Solutions for ELEs in your Zone;

  • Install standardized IT cost (TCO) management, as well as IT Project Management and IT Service Management practises across all ELEs in your Zone;

Ensure IT Services are run in compliance with regulation; Assist with response to regulatory audits;



  • Master’s Degree in Computer Science (M.S.) or related field from a four-year college or university;;

Additional / Certifications

  • Project Portfolio Management (PMI, or other), ITIL
(PMP & ITIL Foundations certification is must)
others like (Scaled) Scrum, COBIT, TOGAF, … is desired
  • Lean methodology (Six Sigma, or other) is a plus
  • Knowledge of GAMP requirements and past experience in a GxP environment


  • 5 years of work experience in a similar function
  • 5-10 years of (project/) program management in an IT environment (for ERP-like implementations, in an international environment) preferably in BioPharmaceutical environment, ideally in the laboratory industry

Competencies & Skills:

Eager to learn and continuously develop personal and technical capabilities

Management / Personal

  • Strong leadership
  • Entrepreneurial thinking and flexibility to change; Ability to work in a complex and challenging international environment
  • Proven excellence in managing multiple reporting lines across different teams, businesses (5 years of experience); hands-on leadership of a distributed international team is desired
  • Core competences: GAMP; Product strategy & planning; Program/Project Portfolio management; Product Life Cycle Management; Risk Management; IT Service Management; Regulated Environments; People Management & Emotional intelligence; Presentation & Communication; Enterprise Architecture
  • IT Service Management (practices/framework) experience is a plus; proven ability to install/enhance IT processes to drive efficiency, quality, and cost-effective solutions; 5 years relevant experience in IT Service Delivery field; ideally in the regulated GxP environment;
  • Strong financial acumen and ability to develop budgets, controlling and reporting
  • Experience in managing international customers successfully
  • Excellent organization and prioritization skills
  • Very good communication skills (concise writing and orally convincing); Experience presenting to executive management
  • Empathy and strong interpersonal skills, stress resistant and flexible work attitude; strong customer service mind-set
  • High energy to drive rapid and ongoing change. Lead by example
  • Decisive, resilient for setbacks/changes, organization sensitive, realistic, ownership, thinking in solutions, persistent, structured; Courage and self-confidence to take initiative; deal with risks and empower others
  • Analytical person and self-starter; ability to work under minimal supervision. Ability to develop a clear and realistic vision on what needs to be done in near and mid-term future to ensure continuity and improve business results
  • Action-oriented problem solver, able to oversee the big picture and dive into the details when needed (can switch between overview and details)
  • Fluent spoken and written English


  • Familiarity with state-of-the-art IT Technologies
  • Familiar with: BPMN, UML; SCRUM methodology, CMMi; GxP (GAMP5), GDPR
  • Strong background in IT Service Management, experience in working with IT Service Management systems (ServiceNow, ...)
  • Experience consolidating & analysing (larger sets of) data from multiple data sources, for executive reporting purposes

Additional Information

What can we offer you?

  • A multicultural, friendly and collaborative work environment in a fast-growing international company
  • Opportunities for growth and take that next step in your professional career and self-development
  • Long-term engagement and career development
  • Competitive salary package, bonus and benefits option (Health insurance and pension, among others)
  • In addition to a competitive salary and benefits package, Eurofins offers training opportunities to employees
  • Flexible working arrangements

I’m interested

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